Our specialized on-site hot tub repair service is performed by factory-trained, experienced technicians with expertise in diagnosing and repairing all major hot tub systems and components.
Service Rate: $140.00 per hour for Non-Sundance or Non-Maintenance Route Clients
The hourly rate includes all time required to complete the service call, including:
Most hot tub issues can be diagnosed within approximately 30 minutes, and labor charges will be prorated based on the actual time spent on-site.
However, certain issues, such as intermittent faults, complex electrical problems, or difficult-to-locate leaks, may require additional diagnostic time. In exceptional circumstances, diagnosis may take up to two (2) hours.
If it becomes apparent that diagnostic or repair time will exceed two hours, our technician will contact the customer using the phone number provided to discuss findings and obtain authorization before proceeding further.
If the customer cannot be reached, the technician will discontinue work once the two-hour authorization limit has been reached.
To help complete repairs during the initial visit whenever possible and avoid delays caused by obtaining approvals during the service call, acceptance of this quote authorizes the following:
This pre-authorization allows the technician to diagnose and complete many common repairs immediately, reducing downtime and the need for additional service visits.
Should the required labor or parts exceed these approved amounts, the technician will contact the customer for authorization before any additional charges are incurred.
While every effort will be made to diagnose and repair your hot tub during the initial service visit, some repairs may require specialized parts that are not immediately available. In these cases, the technician will provide recommendations and a repair plan before scheduling any follow-up work.
Our goal is to provide efficient, professional service and return your hot tub to proper operating condition as quickly as possible.
Service Rate: $140.00
Pre-Authorized Labor: Up to 2 hours ($280.00)
Pre-Authorized Parts: Up to $200.00
Additional authorization required for costs exceeding these amounts.
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